Telus finally gets round to rolling out HTC Hero Éclair update

All of those HTC Hero owners that have been enjoying the Android 2.1 firmware update for months now should spare a thought for those on the Telus network, who have only just now been given the upgrade. New features include Flash support 4.0, Google Maps Navigation, Voice-dialler, Multi-Touch navigation, People Group Widgets.

Youtube Bug on My Phone.

Hey everybody! Anyone else noticed that the youtube player doesn’t play the newer videos lately?
Well I did, and contacted the HTC support, and got the following reply:

Dear Tamás ×××××,

Thank you for contacting HTC.

In regards to your email, Due to a change in the way that YouTube delivers their video to external players, the player on your phone requires an update to be able to connect to and play videos from YouTube. For your HTC Hero, this update will be an Over-The-Air update and is scheduled to be released at the end of March. When your phone receives an update, we will notify you via our website and on various social media networks including Twitter and Facebook

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number.

So yes, there is going to be another update by the end of March

HTC Phone warranty Issue.

When I sent in my original HTC
phone for warranty repairs, only the touch screen was defective. Its USB port was still working
which was why

– I was able to continue to charge that phone.
– the HTC technician was able to charge it as well in order for him to troubleshoot the touch screen issue.

After the HTC technician replaced the touch screen, he claimed that its USB port was not working
and that he wanted to charge me $198. This charge and claim from HTC about the USB are invalid on
several accounts:

  1. Its USB connector was working fine when I sent it. that was how I was able to charge the phone.
    It looks like when the HTC technician replaced the motherboard damaged the USB while he
    replaced the motherboard. Or he was just looking for ways to cover the warranty repairs.
  2. USB is part of the phone, so even if it stopped working, it is covered under warranty.
    I asked HTC to provide proof about its USB port claim. It took HTC three weeks to send me a picture of a USB port,
    which does NOT validate its claim. I then asked HTC to send me back my original HTC phone to exchange for my replacement. The HTC representative declined to do that and still wants to charge me $198, citing HTC policy

not to return the original phones.

Note that

– Before I sent in my original phone, the HTC representative did NOT tell me that it could not return my original phone.
– by government laws/regulations of commerce, the customers have the right to decline repair charges
and receive their original products back. They take precedence over HTC’s so-called policy about
– not being able to return the original phones to exchange for the replacement phones and
– insisting on charging an extortion fee for an invalid repair that the customers do not agree with.

However, HTC insisted on keeping my original phone and wanted to charge $198
Therefore, HTC is acting like a bunch of gangster and thugs by keeping their
original phone for the extortion and ransom amounts of $198.

The bottom line: Do not buy HTC phones if you do not want defective products and services…